I have had two cars repaired there under insurance claims. This shop does quality repairs, and they are some of the best paint matchers around. Many times you can see shade differences when cars are partially repainted, but the colors were seamless after a rear collision. Not only that, when our first car was repaired they took care of a golf ball-sized door ding that was unrelated at no charge! I know they won’t do that every time or for every customer, but between the high level of service and the quality work I’m a customer for as long as I live in the Richmond area. By the way, they insist on using quality parts – they fought to get an OEM grade part for my car in lieu of a substandard part that the insurance company wanted to use to save money.